Above all else, we have chosen Zendesk for itssimplicity . Setup is quick and easy. Working within the solution is logical and free from disturbing factors. Zendesk can be implemented instages, starting off with the management of one service channel and adding others over time. The excellent customer service solution makes life more convenient for customer and agent alike, helps boost company’s sales and lower customer servicing costs thanks to rapid problem solving. As a bonus, Zendesk is easily integrated with a company’s other solutions via WebHooks and APIs. If you think a good customer service solution is characterized by openness, simplicity, scalability and omnichannel, Zendesk is just the one for you.
why choose zendesk?
Zendesk is the ideal solution for a growing finance company, whether your firm is active in banking, insurance, asset management or investments. The solution is scalable according to the size and needs of a company. In Zendesk, your total customer data sits in one place, helping you to respond to customers quickly and personally, thus solving problems at their onset. To be closer to the customer, access to information is available 24/7 via self-service, chatbot and auto reply. Data security is guaranteed, the solution also complying with widespread regulations the world over – such as GDPR, in Europe.
trade and commerce
In e-commerce, the major problems are converting shopping carts to sales and separation of electronic and brick-and-mortar stores. Via Chat, you can make timely contact with the customer and solve the problem, before the shopping cart is abandoned. With routine questions, a bot or FAQ will jump in to help. Zendesk is displaying customer’s purchasing history, browsing history and communications in one single view. The customer gets equally great service in each channel.
To offer citizens world class involvement in public services, complicated IT solutions and time-consuming developments are no longer needed. Zendesk gathers data management, communications solutions, self-service and statistics into one secure and certified space. To ease the work load of a public servant and to minimize multitasking, APIs and WebHooks help collect information from various systems into a single customer service solution. Not to mention automated data sharing.
Keep your production promises and be close to the customer in every stage of the production. Numerous manufacturing companies are using Zendesk for smoother management of workflows, integration of systems, and better communication between departments. Communicating with suppliers and consumers will get easier as well. Via e-mail, Chat, phone calls and other communications solutions, Zendesk gathers all the counterparties of a project in a single secure environment, wherever they happen to be around the Globe.
Stay close to the patient through every available channel of communication. Automate information flow regarding procedures and bring the patient’s entire visit history onto a single platform. Quality health care requires a smooth teamwork. A good communications tool does wonders for cooperation between administrators, nurses and doctors. The patient enjoys an uninterrupted overview and gets reminders of where and when the next visit will be.
media and entertainment
A customer should always feel like a VIP. However, information stored separately in various data mediums makes it hard to provide a smooth-running customer experience. Various leading entertainers and media companies have opted for Zendesk as their customer service platform, with customer information comfortably in one place, and contacting customers made seamless via apps, push notifications and classic communications channels. Info gets to the VIP on time, and self-help is easy and logical. Fast product development is boosted by feedback options.